Shipping policy
SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://urbanoak.ae/pages/terms-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Shipping Fees
We offer shipping at the following rates:
|
Shipping Method |
Shipping Fee |
|
Standard delivery Abu Dhabi |
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Standard delivery Dubai |
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Standard delivery Sharjah |
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Standard delivery Ajman |
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Standard delivery Al Ain |
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Standard delivery Ras Al Khaimah |
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Standard delivery al-Quwain |
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AED 50 for Small Decor Items. T&C apply*
Free delivery offer over AED 1000 is to Dubai and Abu Dhabi only. For deliveries to AlAin this offer is not applicable.
Urban Oak deserves the right to add extra charges to the delivery if your location is in a remote area.
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://urbanoak.ae/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: +971 52 339 1276
- Email: letstalk@urbanoak.ae
IMPORTANT TERMS:
- Customers residing in multi-story buildings: prior to purchase this item, kindly ensure that you measure the dimensions of the service lift to ensure compatibility.
- Products that are not compatible with the lift space can be moved via staircases; however, our delivery team charge a fee of 100 aed per flight of stairs. Therefore, please ensure you have checked the measurements of the space correctly as we do not take responsibility for incompatible items.
- Deliveries requested outside of company working hours (after 4:00 PM) will incur additional charges, which will be communicated by the customer service support team.
- Please note that all wood products feature natural variations in grain, color, and texture. Slight size changes or minor cracks may occur over time due to environmental factors these are inherent characteristics of solid wood and are not considered defects.
- No returns or refunds are provided for these natural wood properties.
